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Privacy Policy
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Krella Tillman Sales Group (“KTSG,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase on ktsalesgroup.com (the “Site”).
Last updated: April 25, 2025
1. Information We Collect
1.1 Personal Data You Provide
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Account Registration: name, email address, password, phone number, billing/shipping address.
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Orders & Payments: purchase history, payment method details (credit card, PayPal), invoice number.
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Customer Service: correspondence, returns information, support tickets.
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Marketing Opt-Ins: newsletter sign-up, promotional preferences.
1.2 Automatically Collected Data
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Usage Data: pages visited, products viewed, search terms, time/date stamps, and referral sources.
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Device Data: IP address, browser type, operating system, device identifiers.
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Cookies & Tracking: session cookies, persistent cookies, and web beacons to remember preferences and analyze Site usage.
2. How We Use Your Information
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Order Fulfillment: process and ship your orders; manage returns and exchanges.
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Account Management: authenticate users, send order confirmations, password resets.
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Customer Support: respond to inquiries, resolve issues, improve our services.
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Marketing & Promotions: send newsletters, special offers, and personalized recommendations (with your consent).
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Analytics & Site Improvement: analyze Site traffic and performance; identify trends and optimize user experience.
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Legal & Safety: prevent fraud, comply with legal obligations, enforce our Terms of Service.
3. Sharing & Disclosure
3.1 Service Providers
We may share your information with trusted third parties who help us operate the Site and fulfill orders, such as:
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Payment processors (e.g., Stripe, PayPal)
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Shipping carriers (e.g., FedEx, UPS)
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Customer support platforms
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Marketing and analytics providers (e.g., Google Analytics)
3.2 Legal Requirements
We may disclose your information if required by law or to protect our legal rights, including preventing fraud or responding to a court order.
3.3 Business Transfers
If KTSG is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal data may be transferred to the successor entity.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Remember your login session and shopping cart.
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Personalize your experience (language, currency).
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Analyze Site performance and usage patterns.
You can manage cookie preferences through your browser settings or our cookie banner. Disabling certain cookies may affect Site functionality.
5. Your Rights & Choices
5.1 Access & Correction
You can view and update your account information by signing in and visiting “My Account.”
5.2 Deletion & Portability
Email privacy@ktsalesgroup.com to request deletion of your personal data or to receive a copy of the data we hold about you, where legally permitted.
5.3 Marketing Opt-Out
You may unsubscribe from newsletters and promotional emails by clicking the “Unsubscribe” link at the bottom of any email
6. Data Security
We implement industry-standard security measures, including SSL encryption, firewalls, and secure data storage, to protect your information. However, no system is completely infallible; please contact us immediately if you suspect any unauthorized access.
7. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us to have it deleted.
8. International Transfers
Your information may be stored and processed in the United States. By using our Site, you consent to the transfer of your data to countries that may have different data protection laws than your jurisdiction.
9. Changes to This Policy
We may update this policy periodically. The “Last updated” date at the top will reflect changes. Please review this page regularly for updates.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Thank you for trusting KTSG with your tools and equipment needs. We’re committed to safeguarding your privacy.