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FAQs
Home > Faqs
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How do I request a custom quote?Please leave a message through the contact page, and we'll be sure to send you a quote.
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Can I get product demos or samples for my team?Yes—demo units and sample kits are available; reach out to your sales representative to arrange.
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Do you offer trade or volume discounts?Yes—orders over 25 units or $2,500 qualify for tiered pricing; contact our sales team for details.
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Can I request a tool you don’t see listed?Yes, leave us a message with the model and part number for a custom availability quote.
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How often do you add new products?Our catalog is updated weekly to include the latest tools, equipment, and consumables.
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How do I find replacement parts or accessories?Browse our “Accessories” category or search by part number using the site’s search bar.
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Do you offer refurbished or open-box items?Occasionally—refurbished items are clearly marked and come with a minimum 90-day warranty.
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Where do your products come from?We source directly from authorized manufacturers, ensuring every SKU is genuine and warranty-backed.
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What if my tool malfunctions after 30 days?Many brands offer 1–3 year warranties; contact us regardless of timing, and we’ll guide you through the claim process.
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What is your return policy?We offer a 30-day, no-question return policy on most items, provided they’re in original condition.
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Who pays for return shipping?Returns due to damage or error are free; change-of-mind returns incur a small fee deducted from your refund.
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How do I start a return?Go to “My Orders,” select the item, click “Return,” and follow the prompts to receive a prepaid label.
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Do you honor manufacturer warranties?Yes—every product includes its original manufacturer warranty, and we’ll assist with any claims.
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What if my package is lost or damaged?Contact support within seven days of the expected delivery date for a replacement or refund.
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What shipping methods do you offer?We offer Standard (3–5 business days), Expedited (1–2 business days), and Freight shipping for oversized orders.
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Can I change my shipping address after ordering?Yes, if you notify us before the order ships (within two hours); otherwise, additional fees may apply.
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Do you ship internationally?We currently ship within the continental U.S.; please contact us here for international quotes.
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How much does shipping cost?Shipping is calculated at checkout based on weight, dimensions, and destination, with free Standard shipping on orders over $150.
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Do I need an account to place an order?No—guest checkout is available, but accounts let you track orders faster and save favorite products.
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How do I reset my password?Click “Forgot Password” on the sign-in page, enter your email, and follow the reset instructions sent to you.
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How do I create an account?Click “Sign In” at the top, select “Create Account,” and fill in your name, email, and password to get started.
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Can I edit or cancel my order?Contact us within two hours of placing the order; after that, we may already be processing it.
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How do I track my order?Once your order ships, you’ll receive an email with a tracking link, or view “My Orders” in your account.
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Is my personal information secure?Yes—our site uses SSL encryption, and we never share your data with third parties. See our Privacy Policy for full details.
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What types of payment do you accept?We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Business accounts may qualify for Net-30 invoicing.
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How can I subscribe to your newsletter?Enter your email in the “Stay in the Loop” signup box in the footer. You’ll get exclusive deals, new-product alerts, and tool tips.
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Do you have a physical showroom or store?Currently, we operate online only, but you’re welcome to visit our warehouse by appointment. Contact us to schedule a visit.
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